Refund policy
Return, Exchange & Store Credit Policy
At 11:3, we want you to love your purchase. If you’re not completely satisfied, we’re happy to offer exchanges or store credit only under the following conditions:
Exchange or store credit requests must be made within 14 days of delivery.
Items must be unworn, unwashed, unused, and in their original condition with all original tags attached.
Items that show signs of wear, damage, stains, odors, or alterations are not eligible.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Once your return is received and inspected, you may choose an exchange (subject to availability) or store credit for the value of your returned item.
Please note: We do not offer refunds to the original payment method.
Final Sale Items
The following items are not eligible for returns, exchanges, or store credit:
- Sale or clearance items
- Gift cards
- Items marked as Final Sale
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos so we can make it right.
To start a return, exchange, or request store credit, please contact us before sending your item back.